Lindy CPU IP Access Switch Plus Manuel d'utilisateur Page 33

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Further information
This chapter contains a variety of information, including the following:
Troubleshooting - see below
Getting assistance - see right
Appendices
Appendix 1 - Local conguration menus
Appendix 2 - VNC viewer connection options
Appendix 3 - VNC viewer window options
Appendix 4 - Browser viewer options
Appendix 5 - Remote conguration menus
Appendix 6 - Addresses, masks and ports
Appendix 7 - Cable specications
Appendix 8 - Hotkey sequence codes
Safety information
Warranty
End user licence agreement
Radio frequency energy statements
Troubleshooting
Remote network users are unable to contact the CPU IP
Check that the correct address is being used by the remote users.
Check the network settings. Check that the users network address has not
been excluded in the IP access control section.
If the CPU IP is situated behind a rewall, check that the relevant ports are
being allowed through the rewall and are being correctly routed.
Check the front panel indicators, the LNK indicator should be on. If the
network link is a 100Mbps connection, the 100 indicator should also be on.
The remote cursor is not correctly responding to my mouse movements
Recalibrate the mouse. When doing so, ensure that the host system does
not have mouse cursor trails enabled and that the top left corner of the
screen is clear of application windows.
When logging on using VNC viewer, I cannot enter a username
Either, the VNC viewer is an old version (download a new one) or only the
admin user has been congured on the CPU IP.
Getting assistance
If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
LINDY websitewww.lindy.com
Check the Support section of our website for the latest solutions and driver
les.
Email in the UK: postmaster@lindy.co.uk
in the US: usa@lindy.com
in Germany: info@lindy.de
in France: france@lindy.fr
in Italy: italia@lindy.it
in Switzerland: info@lindy.ch
elsewhere: postmaster@lindy.com
Fax in the UK: 01642 765274
in the US: (256) 771-0460
in Germany: 0621-4700530
in France: 03 88 20 57 74
in Italy: 031 48 06 52
in Switzerland: 061-3359709
elsewhere: +44 (0)1642 754029
Phone in the UK: 01642 754000
in the US: (256) 771-0660
in Germany: 0621-470050
in France: 0 825 825 111
in Italy: 031 48 40 11
in Switzerland: 061-3359700
elsewhere: +44 (0)1642 754020
HT
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